At Niverk.in, we take pride in offering quality products and a smooth customer experience. Please review our policy below before making a purchase.

1. Return & Refund Window

Our policy lasts 7 days from the date of delivery.
If 7 days have passed, we cannot offer a refund or exchange.

2. Eligibility for Return & Refund

To qualify for a return:

• Item must be unused, unopened, and in the same condition as received.

• Product must be returned with original packaging, including:

  • Outer box / case

  • User manuals

  • Warranty cards

  • Accessories & all manufacturer-provided items

• Proof of purchase is required.

We offer a complete money-back guarantee on all eligible products.
If you are unsatisfied for any reason, you may receive a full refund — no questions asked, provided the request is made within 7 days of delivery.

After the 7-day period, refunds will not be applicable.

We encourage customers to check and try the product during the first week to ensure it meets expectations.

3. Refund Process

Once your returned item is received and inspected:

• You will receive an email notification confirming receipt.

• You will also be informed of either approval or rejection of your refund.

• If approved, your refund will be processed to your original method of payment within 7 working days.

4. Replacement Policy (7 Days)

Unless otherwise stated on the product page, most products are eligible for replacement within 7 days of delivery in case of:

• Damaged product delivered

• Defective item

• Wrong product received

Mandatory Condition for Replacement

A continuous parcel opening video is required.
The video must show:

• Full packaging

• Unboxing without cuts or edits

• Clear visibility of the issue

Without an uncut video, replacements cannot be processed.

Additional Notes

• Keep the item in original condition with all packaging and accessories.

• We may contact you for verification of the damage/defect before issuing a replacement.

• Free gifts or raffle prizes are not eligible for return or replacement.

5. Contact Information

For refund or replacement queries, please contact:

• Email: Support@niverk.in